Terms of Service

Muratrox is the trade name under which Nelson David Valencia Alzate (ID C.C. 1.000.898.565), a natural person domiciled in Medellín, Colombia, provides professional services in applied AI engineering, custom automation and software development.

For any legal communication, write to us at hola@muratrox.com, which is our official channel for notifications.

By creating an account on our portal (https://muratrox.com) or accepting a proposal sent through it, you enter into an agreement between you (or the company you represent) and Muratrox. This agreement is governed by these Terms of Service, the Privacy Policy and the specific proposal you accept for each project.

The portal lets you manage the whole project cycle with us: initial brief, proposal, milestones, payments, files and direct chat with the team. The accepted proposal is the primary contractual document and overrides any prior conversation.

To use the portal you must create an account. In doing so you commit to:

• Being 18 or older and legally capable of entering contracts — the service is not directed at minors.
• Providing truthful and accurate information, and keeping it up to date (especially email and name).
• Protecting your credentials: passwords are personal and non-transferable. If you suspect unauthorized access, change your password and notify us.
• Not using the account for illegal activities, not uploading content that infringes third-party rights, and not attempting to compromise portal security.

We may suspend or close accounts that violate these rules or that show suspicious fraud activity. If your account is closed for valid reasons, we will retain your information for the legally required period (see Privacy Policy).

Every project starts with a proposal built from the brief. The proposal includes scope, deliverables, estimated timeline, total value and how that value is split across milestones. When you accept it from the portal, a binding contract is formed between the parties under those terms.

Billing works through milestones paid upfront at the start of each one. Until the first milestone is paid, development does not begin. Until each next milestone is paid, the next one does not start.

• Prices are displayed in US dollars (USD). Processing may be executed in Colombian pesos (COP) using the official daily TRM rate published by Banco de la República — the exact COP amount appears on the receipt.
• Payments are processed through authorized providers (currently Wompi). We do not store full card data — that is handled directly by the processor under their own security standards (PCI-DSS).
• Once a milestone is delivered and approved by the client, that payment is non-refundable — the professional services have already been rendered.
• If a milestone has not yet started, you may cancel it and receive a full refund of that milestone's value.
• Disputes about deliverables must be raised through the portal chat before approving the milestone.

On the deliverables we build for you:

• The project-specific code, integrations and digital assets become yours once the project is paid in full. We hand over the source code and, where applicable, control of the related accounts.
• Muratrox retains the right to keep using general know-how, methodologies, proprietary libraries and pre-existing internal frameworks — these are not assigned with the project.
• Each party retains ownership of its pre-existing intellectual property (trademarks, logos, content contributed by the client, etc.).
• Unless you explicitly request otherwise in writing, we may mention the project as a portfolio case (without disclosing confidential details).

All information exchanged for the project — including briefs, business data, code, temporary credentials, metrics — is treated as confidential. This obligation applies throughout the project and extends 3 years after its completion.

Confidentiality does not cover data that (i) was already public, (ii) the receiving party already knew without restriction, or (iii) must be disclosed under legal or judicial requirement — in which case we will notify you beforehand if the law allows.

We make reasonable best efforts to keep Muratrox available 24/7, but we do not guarantee a specific uptime SLA. Scheduled maintenance windows, third-party outages (Supabase, Vercel, Resend, Wompi) or force majeure events may take the portal temporarily offline.

We are not liable for data loss caused by infrastructure provider failures. We run periodic backups and work with top-tier providers to minimize risk.

The service is provided as is. While we hold ourselves to a professional standard of quality, to the maximum extent allowed by applicable law our total cumulative liability to you for any claim arising from the use of the portal or the services is limited to the amount you have actually paid us in the 6 months prior to the event giving rise to the claim.

We are not liable for indirect, incidental or special damages, nor for lost profits, lost opportunities or loss of data arising from use of the portal — except where Colombian law expressly prevents such limitation.

This limitation does not apply in cases of willful misconduct, gross negligence on our part, or where the Colombian Consumer Statute (Law 1480/2011) establishes otherwise for your specific consumer status.

You may close your account at any time from the portal or by emailing us. If you have active projects at the time of closure, milestones already started (in development or delivered) remain payable and the files/conversations stay available until the project is formally closed.

Muratrox may terminate the agreement (suspend the account and end the project) for serious breaches: repeated non-payment, fraudulent use of the portal, breach of agreed confidentiality, or behavior that endangers the team.

After project closure, your information is retained for the period described in the Privacy Policy to comply with fiscal and legal obligations, and then deleted or anonymized.

We may modify these Terms of Service when needed — for example, to reflect operational changes, new features or legal updates. If the changes are material, we will notify you by email and display a visible notice in the portal at least 15 calendar days in advance.

If you continue using the portal after the new version takes effect, you are deemed to accept the updated terms. If you disagree, you can close your account before that date.

This agreement is governed by the laws of the Republic of Colombia. Any dispute between the parties will first be addressed in good faith through direct conversation. If no agreement is reached within 30 calendar days, the parties agree to submit the conflict to the competent courts of Medellín, Colombia, waiving any other jurisdiction.

If any clause of these terms is held invalid or unenforceable under Colombian law, the remaining clauses remain fully in effect.

If you have questions about these terms, about an active project, or need to exercise any right, write to us at hola@muratrox.com. We respond within the legal timeframes (up to 15 business days for formal Habeas Data matters, much sooner for everything else).