Refund Policy

• Memberships in US dollars (billed by Paddle): if you ask within 14 days of your first payment, we refund what you paid, no reason needed.
• Memberships in Colombian pesos (billed by us through Wompi): you can cancel at any time, with no minimum term or penalty, and you are not charged again.
• Charges made in error: if we charged you something we shouldn't have, we refund it in full, whether you pay in dollars or in pesos.
• Custom development projects: what you paid for a milestone that has not started yet is refunded in full.

Memberships in US dollars are sold through our online reseller Paddle.com. Paddle is the Merchant of Record for those orders, meaning it is the seller you buy from: it charges you, issues the invoice and handles refunds.

• You have 14 calendar days from your first payment to request a refund, no reason needed. It applies to the first payment of your membership, whether monthly or yearly.
• We refund everything you paid for the membership within those 14 days: the first payment and, if during that time you switched to yearly or changed plans, that charge too. The membership is canceled when the refund is made.
• After those 14 days, what you already paid for the current period (a monthly or yearly renewal, or the difference for a plan change) is used until the end of that period and is not refunded in part. You can cancel at any time from My membership: you are not charged again and the service continues until the last paid day.
• This policy does not limit the rights the consumer law of your country gives you, or those under Paddle's buyer terms.

• Memberships in US dollars: go to paddle.net, find your purchase with the email you paid with and request the refund. You can also write to us at hola@muratrox.com from your account email, with the name of your business, and we will handle it with Paddle.
• Memberships in pesos and custom projects: write to us at hola@muratrox.com with the name of your business or project and the charge you are asking about.

• If you write to us, we reply within 2 business days at most.
• With Paddle, the refund goes back to the payment method you used (card or PayPal) within 14 days of approval, usually much sooner. When you see it in your account depends on your bank.
• In pesos, we refund it by bank transfer to the account you give us, within 15 business days of approval.

Memberships in pesos do not go through Paddle: we bill them ourselves, using the card you save with Wompi.

• You can cancel at any time from My membership, with no minimum term or penalty. The service continues until the end of the period you already paid for and you are not charged again.
• What you already paid for the current period is used until the end of that period and is not refunded in part, including when you move to a cheaper plan or from yearly to monthly: that period's service was available to you from the first day.
• The right of withdrawal under article 47 of Colombian Law 1480 of 2011 does not apply to the membership, because it is a service whose provision begins, with your agreement, at the moment of payment. That is why we show you the price and everything it includes before you pay.

If we charge you twice for the same thing, or an amount different from what your plan says, we refund the full difference, whether you pay through Paddle or Wompi. Write to us and we will look into it right away.

• If a milestone has not started yet, you can cancel it and we refund in full what you paid for it.
• A milestone already delivered and approved is not refunded, because that work has been done. If you disagree with a deliverable, say so in the portal chat before approving it.
• Custom projects are billed separately and do not go through Paddle.

Muratrox is the trade name of Nelson David Valencia Alzate (ID C.C. 1.000.898.565), based in Medellín, Colombia. For any question about a charge or a refund, write to us at hola@muratrox.com.

Phone: +57 304 455 7835 · Tax ID (NIT): 1.000.898.565-4