How to delete your data

Muratrox provides businesses with an automated WhatsApp support service plus a dashboard. That means there are two very different kinds of people here, and the rights are exercised differently.

• You have a Muratrox account because you signed your business up for the service. Go to section 02.
• You messaged a business on WhatsApp and its assistant replied. You have no account with us. Go to section 03.

Here Muratrox is the Controller, so you can ask us for deletion directly.

What gets deleted:

• Your account and your contact details.
• Your WhatsApp Business identifiers: the account ID, the phone number ID and the number shown to your customers.
• The access tokens we store encrypted to run your service.
• Your assistant's configuration: catalogue, opening hours, replies and dashboard settings.
• The conversation and order history held in your dashboard.

How to request it: write to hola@muratrox.com from the email address linked to your account, with the subject "Data deletion". We verify it is you and proceed.

Timing: we reply within the 15 business days set by law, and complete the deletion within a maximum of 30 calendar days from the moment we confirm your identity.

If you cancel your membership you don't need to ask: that same day we disconnect your WhatsApp number from our system and delete its access token, and 30 days later we delete everything else on the list above, except what section 04 explains.

If your membership has been suspended for non-payment for 90 days, it is canceled automatically and the same applies (if your plan includes hosting for a website you already had, we email you before canceling it). Before deletion we email you and you can download your orders, bookings or leads (depending on your business) from your membership page.

In this case the Controller of your data is the business you talked to, not Muratrox. We are the Processor: we store and process that conversation on their instructions, not on our own behalf.

You have two routes, and both work:

• The direct one: ask the business you chatted with to delete your data. They can do it themselves from their dashboard, right away.
• The indirect one: write to hola@muratrox.com telling us which business you talked to and from which number. We pass your request to the responsible business and carry out the deletion as soon as they confirm. If the business does not handle your request, Muratrox carries it out within the 15 business days the law allows.

What gets deleted here: your phone number and profile name, the content of the messages, the files you sent and the technical metadata of those messages. Any orders, appointments or requests you made stay in the business's records, but without your name, phone, address or notes: they can no longer be linked to you.

Deletion is real and complete except in two cases, which we tell you about in writing if they ever apply:

• Billing records and the record that you accepted the Terms (date, version, language and IP), which the law requires us to keep as proof of the charges and the agreement for a set period.
• Minimal security records, when there is an ongoing fraud or abuse investigation and deleting them would prevent resolving it.

In either case we tell you what is kept, why and until when. It is never used for anything else, and it is deleted once the period ends.

For any deletion request, or if anything on this page is unclear, write to hola@muratrox.com. A person answers, not a form.

Nelson David Valencia Alzate (ID C.C. 1.000.898.565), Medellín, Colombia.